Shipping Information

Safe Arrival Starts Here - We take shipping seriously because the health and safety of our fish is our top priority. Every order is packed using industry-proven methods designed to reduce stress and ensure fish arrive safely

DOA policy: 

We guarantee live arrival on everything we sell. DOA or any other issues must be reported up to 2 hours after receiving your order. If your new friend(s) do not arrive well, take a video of the fish STILL in the bag. Email your video and order number to tropicalfinsfarm@gmail.com , and we will be happy to help. Since our stock varies from week to week, we cannot guarantee an exact replacement for your order. If we cannot find a replacement, a refund will be issued in the form of store credit. Please note shipping cost is not included in the amount awarded. 

Frequently asked questions

When will my order ship?

Orders are shipped within 2-4 business days (not including weekends). Some potential delays may occur, including weather delays, inventory changes, and variations in the quantity of orders. We will do our best to provide you with details if a delay is encountered. In order to ensure that fish are Live on Arrival we ship all orders out on Monday and Tuesdays
I paid for "Next-day Delivery" - why does it take 48+ hours to receive the fish?

"Next-Day Delivery" refers to the transit time from our facility to your address once your order has been packed and shipped. While your fish travel overnight, orders may not ship immediately after they are placed. Processing and packaging times can vary to ensure your fish are prepared and shipped safely
Will my fish look exactly like the picture?

Photos on our website are provided as examples and represent the species, but individual fish can vary in appearance. Coloration, pattern, and overall appearance can change based on age, gender, mood, social status, and environment. Fish commonly lose some color during shipping and may appear pale or stressed upon arrival. In most cases, their color and personality will return once they have settled into their new aquarium. Some photos may show fully mature specimens with developed coloration, while others may feature juveniles that have not yet reached their adult appearance. In many species, males and females can look dramatically different from one another.We encourage customers to research each species before ordering so they understand the range of colors, patterns, and characteristics that may develop over time.

Still have questions?